Privacy Policy
Last Updated: 7 August 2026
Medicines Bazaar ("Medicines Bazaar", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of users who access or use our website, mobile application, and related services.
This Privacy Policy explains what information we collect, how we use and share it, how we protect it, how long we retain it, and how users can request deletion of their account and personal information.
By accessing or using Medicines Bazaar, you acknowledge that you have read and understood this Privacy Policy.
1. About Medicines Bazaar
Medicines Bazaar is an eCommerce platform that facilitates the purchase and sale of medicines and healthcare products in bulk.
The platform is designed for retailers, pharmacies, businesses, and customers who purchase medicines or healthcare products in larger quantities.
Medicines Bazaar is operated by Dharmveer Kumar and operates from:
Chutkiya Bazar, PO-Madhav Mills,
PS Malsalami, Patna City,
Bihar – 800008, India.
Medicines Bazaar does not manufacture medicines and does not provide medical diagnosis, medical consultation, treatment recommendations, or medication-management services.
Users should consult a qualified healthcare professional for medical advice, diagnosis, or treatment.
2. Information We Collect
Depending on how you use our services, we may collect the following information.
2.1 Account Information
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Full name
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Mobile number
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Email address
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Account/login information
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OTP verification information
2.2 Order Information
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Products ordered
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Order quantities
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Order history
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Billing information
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Shipping/delivery address
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PIN code
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Order status
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Information related to customer support and order communications
2.3 Payment Information
Payments may be processed through third-party payment service providers.
We do not intentionally store complete debit card, credit card, or banking credentials on our own servers. Payment information may be processed by the applicable payment service provider according to its privacy policy and security practices.
2.4 Device and Technical Information
Depending on the technologies used by our website, application, hosting provider, or third-party services, we may collect:
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IP address
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Device information
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Operating system information
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Browser information
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Application version
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Log and diagnostic information
This information may be used for security, troubleshooting, service operation, and improvement.
2.5 Cookies and Similar Technologies
Our website and application may use cookies and similar technologies to:
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Maintain login sessions
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Remember preferences
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Support website functionality
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Understand usage of our services
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Improve performance and user experience
Users may manage cookies through their browser or device settings where supported.
3. How We Use Your Information
We may use personal information to:
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Create and manage user accounts
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Verify user identity and account access
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Process and fulfil orders
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Arrange delivery
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Send order confirmations and updates
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Provide customer support
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Process payments through payment providers
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Maintain and improve our website and application
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Detect and prevent fraud, abuse, and unauthorized activity
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Maintain platform security
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Respond to user requests and complaints
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Comply with applicable legal, tax, accounting, and regulatory requirements
We use personal information only for legitimate purposes related to providing and operating our services.
4. How We Share Your Information
We do not sell or rent your personal information.
We may share information when reasonably necessary to provide our services, including with:
4.1 Delivery and Logistics Providers
Information such as name, phone number, and delivery address may be shared with delivery or logistics partners when necessary to fulfil an order.
4.2 Payment Service Providers
Payment-related information may be processed by third-party payment providers to complete transactions.
4.3 Technology and Service Providers
We may use service providers for hosting, database management, authentication, communications, security, customer support, analytics, or other services necessary to operate our platform.
4.4 Legal and Regulatory Authorities
We may disclose information when required by applicable law, regulation, court order, legal process, or lawful request from a government authority.
5. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Where appropriate, information may be protected using security measures such as access controls, authentication mechanisms, and encryption during transmission.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Generally:
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Account information is retained while your account is active.
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Order and transaction information may be retained as necessary to provide our services and for accounting, tax, legal, fraud-prevention, dispute-resolution, and regulatory purposes.
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Customer support information may be retained for as long as necessary to resolve the relevant request and maintain appropriate records.
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Technical and security information may be retained for the period reasonably necessary for security, troubleshooting, fraud prevention, and service operation.
When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.
Certain information may need to be retained after an account deletion request where retention is required or permitted by law, including certain transaction, tax, accounting, fraud-prevention, security, or regulatory records.
7. Account and Data Deletion
Users may request deletion of their Medicines Bazaar account and associated personal information.
Because the Medicines Bazaar application provides access to our website through a WebView, users can access the deletion-request form through the Contact Us section available within the application and on our website.
Online Deletion Request
Users can submit a deletion request through:
Medicines Bazaar Contact Us:
https://medicinesbazar.com/home/contact
Users should clearly state that they are requesting account and personal data deletion.
Users may also send a deletion request to:
Please use the subject:
Account Deletion Request – Medicines Bazaar
Phone
Users may contact us at:
+91-8210155972
Physical Location
Users may also submit a deletion request at our business location:
Medicines Bazaar
Chutkiya Bazar, PO-Madhav Mills
PS Malsalami, Patna City
Bihar – 800008, India
Processing Time
When we receive a deletion request, we will acknowledge the request and process it within 7 days.
To help us verify and process the request, users should provide the name and mobile number or email address associated with their Medicines Bazaar account.
Once the deletion request has been processed, the user's account and associated personal information will be deleted from our active systems, except for information that we are required or permitted to retain under applicable law.
Any information retained for legal, regulatory, tax, accounting, security, fraud-prevention, or dispute-resolution purposes will be retained only for the required period and will be deleted or anonymized when it is no longer required.
Google Play requires account deletion to be available both inside the app and through an external web resource when an app allows users to create accounts. (Google Support)
8. Access and Correction
Subject to applicable law, users may contact us to:
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Request access to their personal information
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Request correction of inaccurate information
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Request deletion of their account and personal information
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Ask questions about how their information is handled
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Raise privacy-related concerns
Requests can be submitted using the contact details provided in this Privacy Policy.
9. Children's Privacy
Medicines Bazaar is not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If we become aware that personal information has been collected from a child in circumstances where collection is not permitted, we will take reasonable steps to delete the information.
10. Third-Party Services and Links
Our services may use or link to third-party services, including payment providers, delivery providers, authentication services, hosting providers, analytics services, or other technology providers.
Third-party services have their own privacy policies and terms. Users should review the privacy policies of those services where applicable.
Medicines Bazaar is not responsible for the privacy practices of independent third-party websites or services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Users are encouraged to review this page periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or account deletion, please contact us:
Medicines Bazaar
Contact Page:
Medicines Bazaar Contact Us
Email: healthcarepharma855@gmail.com
Phone: +91-8210155972
Business Address:
Chutkiya Bazar, PO-Madhav Mills
PS Malsalami, Patna City
Bihar – 800008, India
For account deletion requests, please use the subject:
“Account Deletion Request – Medicines Bazaar”